Effective Date: 10 October 2026

1. Introduction

At Azhagan Shirts, customer satisfaction is important to us. We want you to receive clothing products that meet the descriptions and expectations communicated on our website.

This Return and Refund Policy explains the conditions for requesting a return, reporting a damaged or incorrect product, and receiving an eligible refund.

2. Return Window

Eligible products may be returned within 7 days from the date of delivery, subject to the conditions described below.

Customers should contact our support team within this period and provide their order number and reason for requesting a return.

Requests submitted after the return window may not be accepted unless an exception is required by applicable law or approved by our customer support team.

3. Conditions for Returns

To qualify for a standard return, the product should generally:

• Be unused, unworn, unwashed, and unaltered.

• Be in its original condition, with original tags and packaging where applicable.

• Not have stains, damage, perfume odour, or signs of use caused after delivery.

• Include the relevant order details or proof of purchase.

Returned products may be inspected before a return or refund is approved.

Products that do not satisfy the applicable return conditions may be declined, subject to statutory consumer rights.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us investigate, provide:

• Your order number.

• A description of the problem.

• Clear photographs of the product and packaging.

• An unboxing video, if available.

Our website may request video proof for damaged-product return claims. However, the lack of an unboxing video alone will not automatically invalidate a claim where consumer rights apply.

After reviewing the issue, we may arrange an eligible return, replacement, or refund in accordance with applicable law and the circumstances of the order.

5. Size and Fit Issues

Customers are encouraged to review the size chart and product details before ordering.

If a product does not fit as expected, a return or exchange may be requested within the applicable return window, subject to product condition, stock availability, and the return conditions.

Please contact customer support before sending any product back. An exchange is subject to availability and confirmation by our team.

6. Non-Returnable Situations

A return may not be accepted for products that have been worn, washed, altered, damaged through improper use, or returned without meeting the applicable conditions.

Products purchased under special offers or promotional campaigns may have additional return conditions where those conditions were clearly communicated at the time of purchase.

Nothing in this section excludes remedies required by law for defective, damaged, misdescribed, or incorrectly supplied products.

7. How to Request a Return

Please follow these steps:

Step 1: Contact Azhagan Shirts customer support within 7 days of delivery.

Step 2: Share your order number, the product details, and the reason for the return.

Step 3: Provide photographs or other supporting information requested to assess the claim.

Step 4: Wait for return instructions and confirmation from our team before shipping the product back.

Step 5: Pack the product securely and return it using the approved method.

Please do not send a return shipment without contacting our support team first, as this may delay processing.

8. Return Shipping Charges

If the return is due to a confirmed defect, damage, or an incorrect item supplied by us, we will provide an appropriate return arrangement in accordance with applicable law.

For other eligible returns, the customer may be responsible for return shipping charges where this has been clearly communicated and is legally permitted.

Any applicable return shipping costs or deductions will be communicated before the return is completed, where required.

9. Refund Eligibility and Processing

Refunds are subject to verification and approval of the return request.

Once a refund is approved, it will generally be initiated within 7–10 business days, subject to the payment method, return verification, and internal processing.

The time taken for the amount to appear in the customer's account may vary depending on the bank, card issuer, UPI provider, or payment gateway.

Where a refund is required by applicable law, it will be handled within the legally applicable period.

10. Refund Method

Where possible, approved refunds will be issued to the original payment method used for the purchase.

If the original payment method cannot receive the refund, our team will contact you to determine an appropriate alternative, subject to verification and applicable law.

Cash-on-delivery refunds, where applicable, may require additional bank or account details to process the payment securely.

Customers should never share their UPI PIN, banking password, or OTP with anyone claiming to process a refund.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible with your order number.

Cancellation requests may be accepted before dispatch, subject to order status. Once an order has been shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return process.

Eligible refunds for cancelled prepaid orders will be processed according to this policy and applicable law.

12. Exchanges

Exchanges may be available for eligible products, depending on size, colour, and stock availability.

Please contact customer support within the applicable return window. Our team will confirm whether an exchange can be arranged and explain the next steps.

If the requested replacement is unavailable, an appropriate alternative resolution may be offered in accordance with applicable law.

13. Contact Information

For return, exchange, or refund assistance, contact:

Azhagan Shirts

Address: 15, Subramaniyapuram, 2nd Main Road, Madurai – 625 011, Tamil Nadu, India

Phone: +91 95003 33435

Email: azhaganshirtssocialmedia@gmail.com

Website: https://azhaganshirts.com/